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Pawly support
How can we help?
Tell us what happened or what you need. Your message goes directly to the Pawly team. You can also email support@toinfy.com.
Your request is handled privately.
How do I restore Pawly Pro?
Open Settings → Restore Purchases, signed in to the same App Store or Google Play account you bought Pawly Pro with.
How do I move my data to a new phone?
Pawly has no account or cloud, so create a backup in Settings → Data & Backup, save the file somewhere you trust, then restore it on the new phone.
Reminders are not showing up.
Check that notifications are allowed for Pawly in your phone settings, and that battery saver or Focus modes are not silencing them.
Can you recover my deleted data?
We never receive your puppy data, so we cannot restore it. A backup file you created earlier can be restored from Settings → Data & Backup.